Lane Libraries Staff Site

This list can be used as a quick reference to determine what method you should use to report a computer or network-related problem. A general rule of thumb is that it directly affects several public or staff computers, or if it is preventing several patrons from home accessing our services, it is a normal Level 1 issue . All Criticality Level 1 issues should be reported to Systems Dept. as soon as possible, preferably via telephone or directly in person. Keep trying the list of contacts until you are able to reach someone. Leave voicemail if necessary but continue to attempt to reach a Systems Staff member. All Criticality Level 2 issues should be sent to Systems Work Request or leave a voicemail message on a Systems phone extension. All Criticality Level 3 issues should be able to be fixed by a staff member and should not require Systems assistance. If you are unsure about how to fix the problem, ask a colleague for assistance or report it to your department supervisor (or the supervisor on duty.) Please check to see that power and network cabling is in-place and secure before reporting problems. Often, a simple reboot of the computer will resolve many problems related to systems hangs.